We will not knowingly produce or sell any product which is not comprised of correct-karat gold, sterling silver, or other art-metal (copper, bronze, and/or brass), or which contains any stone which is other than as we represent it to be. 

We do not use or sell either simulated or synthetic gemstones unless specifically authorized in writing by you.

We endeavor to determine all treatments which may have been applied to stones we use.
Treatment information, even if "usual", "customary", or suspected, will be provided to you.

The above do not apply to any estate items we may offer from time-to-time. In the case of estate items, we will endeavor to identify all materials, but no guarantee or warranty of any kind is offered.

Unless otherwise noted, items on this website are portrayed to be close to actual size, but may, in fact, vary in size from the real pieces.

We do not normally require deposits.  We may do so, however, in some exceptional cases.
You may cancel an order at any time.  If a deposit was required, it will be fully refunded except in specific instances which we will discuss with you when we request the deposit.

Please refer to the following links for valuable consumer and industry information.

Information for the Jewelry Buyer    Mail and Telephone (including Internet) Orders    Fair Trade Practices

Treatments Reference Page    Notes on Irradiated Gemstones   Lead in Jewelry

Many of these are large documents which may be slow to load.

PRIVACY

We do not share customer information with anyone for any purpose unless required to by due process of law.
We reserve the right to use images of pieces we create for you.
In doing so, we will not disclose any information about you.
We might contact you to request that you provide a reference.  
It will remain your choice whether or not to contact the party requesting the reference.

We will not disclose or share any information about our customers except under court order.

Please contact us if you have questions about any of our policies.

All Designs Copyright © Gemsmiths 1994 - 2011 unless otherwise noted
Website Copyright © Gemsmiths 1998 - 2011
Gemsmiths, the winged lady Gemsmiths logo, the Gemsmiths Cartouche, and our hallmark are all trademarks (TM) of Gemsmiths
All other trademarks are the property of their respective owners
Website design and maintenance by Gemsmiths
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Updated 13 February 2011
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